Man and a Van Battersea Privacy Policy
This Privacy Policy explains how Man and a Van Battersea collects, uses, stores and protects personal data relating to customers and prospective customers in Battersea and the surrounding area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018.
By using our services, requesting a quote or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.
Who this Privacy Policy applies to
This Privacy Policy applies to all individual customers, prospective customers and website visitors of Man and a Van Battersea located in Battersea and the surrounding area, including people who contact us by phone or other communication channels to request information, quotes or services.
What personal data we collect
We only collect personal data that is necessary for us to provide and manage our man and van and related services. The categories of information we may collect include:
Identification and contact details such as your name, address, service addresses, and other basic contact details you choose to provide when you get in touch or make a booking.
Booking and service information such as preferred dates and times, details about the move or transport you request, access details for collection and delivery locations, any special instructions you choose to give us, and records of your communications with us about the booking.
Payment and transaction details such as payment status and information about the services you purchased. We do not store or process full payment card details ourselves where third party payment processors are used.
Technical and usage data where applicable such as basic information provided automatically by your browser or device when you visit our website, for example IP address, browser type, and pages visited, where such data is collected.
Communications data such as records of enquiries, complaints or feedback, and any information you provide when you contact us for support or to make a request relating to your data.
How we collect your personal data
We collect personal data in a number of ways, including when you provide it directly to us and when it is generated in the course of providing our services. This includes:
When you contact us to request a quote, make a booking, ask a question or request a change to your existing booking.
When you engage us to provide services and we carry out the requested work.
When you communicate with us by phone, text, messaging service, or any other communication channel we use.
When you visit or interact with our website, where technical data may be collected by cookies or similar technologies, subject to applicable law.
Lawful bases for processing your data
We process personal data only where we have a lawful basis to do so. Depending on the context, these lawful bases may include:
Performance of a contract. We need to process your data to provide you with a quote, take steps at your request before entering into a contract, manage your booking, carry out the move or transport you have requested, and handle any follow up or support related to that service.
Compliance with legal obligations. We may process and store certain data to comply with legal and regulatory requirements, for example in relation to tax, accounting, or responding to lawful requests from authorities.
Legitimate interests. We may process your data where it is necessary for our legitimate business interests or those of a third party, provided that your interests and fundamental rights do not override those interests. This may include improving our services, keeping appropriate records of work carried out, preventing fraud or misuse, and defending or establishing legal claims.
Consent. In some circumstances, we may rely on your consent, for example where we send certain types of marketing communications. Where we rely on consent, you can withdraw it at any time using the contact details provided in this Privacy Policy.
How we use your personal data
We may use your personal data for the following purposes:
To provide quotes and respond to your enquiries about our services.
To create and manage your bookings and deliver the man and van services you have requested.
To communicate with you about your booking, including confirmations, updates, and any necessary follow up.
To process payments for services provided and to maintain accounting and financial records.
To handle complaints, disputes or claims and to provide customer support.
To improve our services, operate our business efficiently and maintain accurate internal records.
To comply with our legal and regulatory obligations.
Data sharing and data processors
We do not sell your personal data. We may share your data with selected third parties where this is necessary for the purposes set out in this Privacy Policy and permitted by law. These parties may act as data processors on our behalf or as separate controllers.
Categories of recipients may include:
Service providers and contractors who assist us in delivering our services, such as vehicle operators working with us, booking and scheduling tools, payment processors, and providers of business support services.
Professional advisers such as accountants, auditors or legal advisers where necessary for the management of our business or to establish, exercise or defend legal claims.
Authorities, regulators or law enforcement agencies where required by law or where we consider it necessary to protect our rights, your rights or the rights of others.
Where we use third party processors, they are only permitted to process your personal data on our instructions, must keep it secure and are not allowed to use it for their own purposes.
International transfers
Where any of our service providers or processors are located outside the United Kingdom or European Economic Area, we will ensure that a similar degree of protection is afforded to your personal data. This may include using countries that have been deemed to provide an adequate level of data protection or putting in place appropriate safeguards such as standard contractual clauses approved by the relevant authorities.
Data retention and storage
We will retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including to satisfy any legal, accounting or reporting requirements.
The factors we consider when determining retention periods include:
The type of personal data and the nature of our relationship with you.
How long we need the information to provide services and manage our business.
Any legal or regulatory requirements to retain data for a certain period.
Typical retention periods may include keeping booking and transaction records for several years after the end of the relevant tax year to meet legal and tax obligations. When data is no longer required, we will securely delete it or anonymise it so that it can no longer be associated with you.
How we protect your personal data
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures may include access controls, secure storage, and limiting access to personal data to those who have a business need to know. We regularly review our security measures and adjust them where necessary.
Your data protection rights
Under data protection law, you have a range of rights in relation to your personal data, subject to certain conditions and exemptions. These include:
Right of access. You have the right to request a copy of the personal data we hold about you and information about how we process it.
Right to rectification. You have the right to request that we correct or complete data that you believe is inaccurate or incomplete.
Right to erasure. You can ask us to delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing. You may ask us to restrict the processing of your data in certain situations, such as where you contest its accuracy or object to our processing.
Right to data portability. In some circumstances, you have the right to receive the personal data you provided to us in a structured, commonly used and machine readable format and to request that we transfer it to another organisation where this is technically feasible.
Right to object. You may object to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests. We will stop processing your data unless we have compelling legitimate grounds that override your interests or where we need to process the data for legal claims.
Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before you withdraw consent.
If you wish to exercise any of these rights, please contact us using the contact information provided when you booked or on our website. We may need to verify your identity before dealing with your request.
Complaints and contacting the regulator
If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection authority. Details of how to contact the authority can be found on the official government or regulator website.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. When we make changes, we will revise the date of the latest update at the end of this document. We encourage you to review this Privacy Policy regularly to stay informed about how we handle your personal data.
This Privacy Policy was last updated on 3 February 2026.
