Man and a Van Battersea Terms and Conditions
These Terms and Conditions set out the basis on which Man and a Van Battersea provides removal and related services within the United Kingdom. By making a booking, paying a deposit, or allowing our team to commence work, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
1.1 "Company" means Man and a Van Battersea.
1.2 "Customer" means the person, firm, or organisation booking the services.
1.3 "Services" means any removal, collection, delivery, packing, loading, unloading, or related services supplied by the Company.
1.4 "Goods" means the items that the Customer requests the Company to move or handle.
1.5 "Job" means the particular booking for Services agreed between the Company and the Customer.
1.6 "Working day" means any day other than Saturday, Sunday, and public holidays in England and Wales.
2. Scope of Services
2.1 The Company provides man and van removal services, including local household moves, small office moves, collections and deliveries, and transportation of personal belongings within the UK.
2.2 The specific Services to be provided for each Job will be confirmed at the time of booking, based on the details supplied by the Customer.
2.3 The Company reserves the right to decline or refuse any Job where it considers the work to be unsafe, unlawful, impracticable, or outside its normal scope of operations.
3. Booking Process
3.1 The Customer may request a quotation by providing details of the collection and delivery addresses, access conditions, size and quantity of Goods, and any special requirements.
3.2 Quotations are based on the information supplied by the Customer. Any changes to the information provided may result in a revised quotation or additional charges.
3.3 A booking is only confirmed when the Company has accepted the Job and, where required, the Customer has paid any deposit or prepayment requested by the Company.
3.4 The Customer is responsible for ensuring that all information given to the Company at the time of booking is accurate and complete, including any access issues, parking restrictions, or items requiring special handling.
3.5 The Company may request photographic or written confirmation of certain details before accepting a booking.
4. Charges and Payment Terms
4.1 Charges may be calculated on an hourly rate, a fixed-price basis, or a combination of both, as confirmed at the time of booking.
4.2 The Company will explain the applicable rates or fixed price to the Customer before the booking is confirmed.
4.3 Additional charges may apply for:
(a) waiting times caused by delays beyond the Company’s control;
(b) extra labour, floors, or long carries not originally disclosed;
(c) re-delivery, aborted collection or delivery, or storage where access is not possible;
(d) work carried out outside agreed hours or on short notice;
(e) tolls, congestion charges, parking fees, or penalty charges incurred in the proper performance of the Services.
4.4 Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing:
(a) domestic Customers must pay in full on or before completion of the Job;
(b) commercial Customers may be offered account terms at the Company’s discretion.
4.5 The Company reserves the right to request a deposit or full prepayment before the commencement of any Job. Deposits are applied against the final invoice.
4.6 If payment is not made when due, the Company may:
(a) suspend or refuse to continue Services;
(b) charge interest on overdue amounts at the statutory rate applicable to commercial debts;
(c) retain Goods under a lien until all sums owed are paid in full.
5. Customer Responsibilities
5.1 The Customer must ensure that:
(a) the Goods are properly packed and protected, unless packing services have been agreed;
(b) all fragile or high-value items are clearly identified and disclosed to the Company in advance;
(c) all Goods are ready for loading at the agreed start time;
(d) suitable parking is available within a reasonable distance of the property at both collection and delivery points;
(e) all access routes, lifts, staircases, and doorways are available and safe for use.
5.2 The Customer must be present, or represented by an authorised person, at both collection and delivery addresses to direct the placement of Goods and to sign any required documentation.
5.3 The Customer is responsible for obtaining any permits, permissions, or consents needed for parking, loading, or unloading at the premises.
5.4 The Customer must not ask the Company to transport any prohibited or unlawful items, including but not limited to illegal substances, weapons, or stolen goods.
6. Cancellations and Amendments
6.1 If the Customer wishes to cancel or amend a booking, they must notify the Company as soon as possible.
6.2 The following cancellation terms will usually apply, unless otherwise stated at the time of booking:
(a) More than 72 hours before the scheduled start time: any deposit may be refunded or transferred at the Company’s discretion;
(b) Between 24 and 72 hours before the scheduled start time: the Company may retain all or part of the deposit to cover costs and lost bookings;
(c) Less than 24 hours before the scheduled start time or on the day of the Job: the Company may charge up to 100 percent of the estimated Job value.
6.3 If the Customer reduces the scope or duration of the Job at short notice, the Company may charge based on the original booking if replacement work cannot be secured.
6.4 The Company may, in exceptional circumstances such as severe weather, accidents, vehicle breakdown, staff illness, or other events beyond its control, cancel or re-schedule a booking. In such cases, the Company will attempt to offer an alternative time or a refund of any prepayments, but will not be liable for any consequential loss or costs incurred by the Customer.
7. Limitations on Goods Carried
7.1 Unless expressly agreed in writing, the Company does not accept liability for the transport of the following items, and the Customer agrees that such items will not be included in the Goods:
(a) cash, jewellery, watches, or precious metals;
(b) valuable documents, deeds, bonds, or securities;
(c) antiques, artworks, or collections of exceptional value;
(d) perishable, flammable, explosive, or hazardous materials;
(e) live animals, plants, or other living organisms.
7.2 If such items are transported without the Company’s knowledge or consent, the Company shall have no responsibility for any loss, damage, or deterioration.
8. Liability for Loss or Damage
8.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability is subject to the limitations in this clause.
8.2 The Company will not be liable for loss or damage arising from:
(a) inadequate or improper packing by the Customer where packing services were not provided by the Company;
(b) normal wear and tear, scratching, scuffing, or minor cosmetic damage inherent in moving;
(c) dismantling or reassembly of furniture or equipment, unless caused by the Company’s negligence;
(d) Goods that are already damaged, defective, or fragile in nature;
(e) changes in atmospheric conditions such as damp, heat, cold, or humidity.
8.3 The Company has no liability for any indirect, special, or consequential loss, including loss of profit, loss of business, or loss of opportunity.
8.4 The Customer must inspect the Goods on delivery and report any apparent loss or damage to the Company’s team before they leave the site, or as soon as reasonably practicable thereafter.
8.5 Any claim for loss or damage must be notified to the Company in writing within seven days of completion of the Job, giving full details of the alleged loss or damage. Failure to do so may prejudice the Customer’s claim.
8.6 Where the Company is found liable for loss of or damage to Goods, its liability will, unless otherwise required by law, be limited to a reasonable repair or, if repair is not possible, the current market value of the items up to a maximum amount per Job, as notified by the Company.
9. Time Limits and Delays
9.1 Any times given for arrival, loading, or completion are estimates only and are not guaranteed unless expressly agreed in writing.
9.2 The Company will not be liable for any loss or expense arising from delays caused by traffic conditions, road closures, accidents, weather, breakdowns, or other circumstances outside its reasonable control.
9.3 If delays are caused by the Customer, including inadequate preparation of Goods, unavailability of keys, or lack of access to the premises, the Company may charge for waiting time at the prevailing hourly rate.
10. Waste and Disposal Regulations
10.1 The Company operates in accordance with UK waste regulations and will not remove or dispose of waste illegally.
10.2 Where the Customer requests disposal of unwanted items, the Company will only transport such items to authorised waste or recycling facilities or as otherwise permitted by law.
10.3 Additional charges will apply for disposal services, which will be explained to the Customer in advance where possible.
10.4 The Customer must not require the Company to dispose of controlled, hazardous, or regulated waste unless prior arrangements have been made and any necessary documentation is provided.
10.5 The Customer remains responsible for ensuring that items presented for disposal do not contain hazardous substances or items that are prohibited from normal waste streams.
11. Insurance
11.1 The Company maintains insurance appropriate for its operations. Details of cover are available on request.
11.2 The Customer is encouraged to arrange their own additional insurance cover for Goods of high value or of a delicate or unusual nature.
11.3 The Company’s liability will not exceed the limits of its own insurance cover unless otherwise agreed in writing.
12. Complaints
12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.
12.2 The Company will aim to resolve complaints promptly and fairly. The Customer may be asked to provide photographs, descriptions, or other evidence to support their complaint.
13. Data Protection
13.1 The Company collects and uses personal data only to the extent necessary to manage bookings, carry out the Services, administer accounts, and comply with legal obligations.
13.2 The Company will take reasonable steps to protect personal data and will not sell or share personal information with third parties except where required for the performance of the Services or by law.
14. Termination
14.1 The Company may terminate a Job immediately if the Customer breaches these Terms and Conditions, behaves in an abusive or threatening manner towards staff, or requests unlawful activity.
14.2 On termination, the Customer will be liable to pay for all Services carried out up to the time of termination and any applicable cancellation charges.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
16.2 The failure or delay of the Company to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
16.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or agreements, whether written or oral.
16.4 No person other than the Company and the Customer shall have any rights to enforce any term of these Terms and Conditions.
16.5 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Job.
