These Terms and Conditions set out the basis on which Man And A Van Battersea provides removal, transport, loading, unloading, and related moving services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing a booking.

Throughout this document, references to “we”, “us”, and “our” mean the service provider operating under the Man And A Van Battersea name, and references to “you” or “the customer” mean the individual, business, or organisation booking the service. These terms apply to domestic and commercial jobs of a standard nature and are intended to clarify the responsibilities of both parties. They should be read together with any written quotation, booking confirmation, or service notes issued in connection with your job.

If any part of these terms is unclear, it remains your responsibility to request clarification before the service begins. Once the booking is accepted, the agreed scope of work, timing, price basis, and any special conditions will form part of the contract. We reserve the right to refuse or amend a booking where information provided is incomplete, inaccurate, or materially changes before the service date.

Booking process

A booking with Man And A Van Battersea is normally made by providing details of the collection and delivery addresses, access conditions, type and approximate volume of items, preferred dates and times, and any special handling requirements. A quotation may be based on the information supplied at the time of enquiry. If the nature or quantity of goods changes after the quote is issued, we may revise the price, vehicle size, crew size, or schedule accordingly.

Bookings are only confirmed when we have accepted the request and, where applicable, received any required deposit, prepayment, or written confirmation from you. Verbal discussions, online enquiries, or provisional availability checks do not create a binding booking until confirmed. We may also ask for photographs, inventory details, parking information, floor level, lift access, or other relevant information to help us assess the job properly.

It is your duty to ensure that all details provided are true, complete, and accurate. You must tell us about any items that are unusually heavy, fragile, hazardous, valuable, or difficult to move. You must also disclose access restrictions such as narrow stairs, parking limitations, congestion charges, height restrictions, or time-sensitive entry arrangements. Failure to provide accurate information may lead to extra charges, delays, refusal to carry certain items, or cancellation of the booking.

We may allocate a suitable vehicle and team based on the information available. If, on arrival, the job materially differs from the booking description, we may update the quotation or decline to proceed if the service cannot be completed safely or lawfully within the agreed terms. Where possible, we will discuss any changes with you before work continues.

You are responsible for ensuring that someone authorised is present at the collection and delivery points unless we have agreed otherwise in writing. The person present must be able to confirm which items are to be moved and approve any adjustments needed to carry out the work. If nobody is available, or if access is denied, waiting time or abortive attendance charges may apply.

Payments

All charges must be paid in accordance with the quotation or booking confirmation. Unless otherwise stated, prices may be calculated on a fixed-fee basis, hourly basis, or a combination of labour and vehicle time, with additional charges for waiting, congestion, parking, tolls, specialist handling, or other agreed extras. Any estimate is given in good faith but may change if the actual work differs from the information originally supplied.

Payment is due immediately upon completion of the service unless a different arrangement has been agreed in writing before the booking date. We may require a deposit to secure a slot, especially for larger moves, same-day bookings, or repeat commercial work. Where a deposit is taken, it may be non-refundable in certain circumstances, including late cancellation, failure to provide access, or customer no-show, subject to applicable law.

We reserve the right to suspend or stop work if payment terms are not met, if card payments are declined, or if the customer refuses to pay agreed charges. Any overdue amounts may attract reasonable recovery costs and, where lawful, statutory interest. If you dispute any part of an invoice, you must notify us promptly and pay the undisputed portion on time.

Cancellations, rescheduling and waiting time

You may cancel or reschedule a booking by giving us notice as early as possible. If you cancel well in advance, any refund or waiver of charges will depend on the timing of the notice, the nature of the booking, and whether we have already incurred costs. Short-notice cancellations may result in a fee to cover reserved capacity, crew allocation, travel, administration, or other losses.

If you are unable to attend, provide access, or proceed on the agreed date and time, we may treat this as a cancellation or failed attendance. Where our team arrives and cannot begin or complete the work because of missing keys, incorrect addresses, restricted access, inadequate parking, unsafe conditions, or lack of authorisation, charges may still apply for the time and resources lost. We may also charge waiting time where our crew is held idle beyond a reasonable period.

We may reschedule a booking if there are operational reasons, severe weather, traffic disruption, vehicle issues, safety concerns, or events beyond our reasonable control. Where we need to change the date or time, we will try to give notice and offer a suitable alternative. We are not liable for indirect losses arising from a rescheduled booking, provided we act reasonably and in good faith.

Liability and customer responsibilities

Our liability is limited to the reasonable care and skill expected of a professional man and van service. We will take care when handling your goods, but some items are vulnerable due to their nature, age, packing, or construction. Unless we have expressly agreed to pack items ourselves, you remain responsible for sufficient packing, sealing, labelling, and protection of fragile items. Any damage caused by inadequate packing, pre-existing weakness, or inherent defect is not our responsibility.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or other matters that cannot legally be limited. Subject to that, we are not responsible for indirect or consequential losses, loss of profit, loss of opportunity, business interruption, sentimental value, or delays caused by factors outside our reasonable control.

Where items are valuable, irreplaceable, antique, electronic, or unusually delicate, you should tell us before the booking is accepted. We may refuse to transport certain items or require special arrangements. Unless a higher level of cover has been agreed in writing, you remain responsible for ensuring appropriate insurance is in place for goods exceeding standard cover expectations. It is your duty to protect floors, walls, door frames, staircases, and access routes at both addresses where necessary.

Waste, disposal and regulatory compliance

Our Man And A Van Battersea service may include waste removal, clearances, or transport of unwanted items only where this has been expressly agreed. Any waste collection is carried out in accordance with applicable UK law, including waste carrier, transfer, and duty of care requirements. We will not illegally dump, abandon, or mishandle waste, and you must not ask us to do so.

You must tell us whether items intended for removal include electrical goods, mattresses, fridges, paint, chemicals, batteries, or other materials that may need special handling. Hazardous, clinical, or controlled waste may require separate arrangements and may be refused if we are not authorised to collect it. If waste is wrongly described as reusable goods, or if restricted materials are concealed among ordinary items, we may refuse carriage, revise the charge, or report the issue where legally required.

You confirm that you have the right to dispose of any waste or items handed over for removal. If proof of ownership, tenancy clearance, landlord authority, or site authorisation is needed, you must provide it. We may issue a waste transfer note or other record where applicable and expect you to cooperate with lawful record-keeping. Any customer breach of waste law or environmental rules may result in immediate termination of the job and notification to the relevant authority where appropriate.

Delays, access and force majeure

We aim to arrive within the agreed window, but times are estimates unless specifically guaranteed in writing. Delays may occur due to traffic, parking difficulties, weather, road closures, vehicle breakdown, loading complications, or prior jobs overrunning. We will use reasonable efforts to keep you informed, but we are not liable for delay where the cause is outside our reasonable control.

If access is restricted at either property, you must arrange permits, parking spaces, concierge approval, lift booking, or any other necessary permissions in advance. Additional charges may apply if our crew has to wait, carry items further than expected, use stairs instead of a lift, or move goods more than once because of access problems. We may decline to complete the work if the conditions are unsafe or impossible.

Neither party will be liable for failure or delay caused by events beyond reasonable control, including severe weather, industrial action, fire, flood, accident, epidemic restrictions, or government action. If such an event occurs, we may suspend, postpone, or cancel the booking without liability for resulting losses other than refunding any sums that are due to be refunded under these terms and applicable law.

Goods, packing and prohibited items

You are responsible for ensuring that all goods are properly packed, secured, and ready for transit unless we have agreed to pack or dismantle items as part of the service. We may refuse to move items that are unsafe, loose, leaking, broken in a way that creates risk, or likely to damage other goods or the vehicle. We also reserve the right to refuse items that are illegal to transport, inadequately labelled, or likely to breach transport, safety, or environmental rules.

Prohibited or restricted items may include firearms, explosives, narcotics, stolen goods, live animals, hazardous chemicals, and other regulated materials. If such items are discovered, we may stop the job immediately and may inform the relevant authorities where required by law. You will be responsible for any loss, damage, or penalty arising from your attempt to conceal or unlawfully include prohibited items in the load.

If dismantling or reassembly is requested, we will carry out the work with reasonable care but do not guarantee that all items can be restored to their original condition or configuration, especially where furniture is old, damaged, or missing fittings. Any screws, fixtures, or components supplied by the customer should be suitable for reuse where relevant. We are not responsible for hidden defects discovered during the work.

Complaints, notices and general provisions

Any complaint about the service should be raised as soon as reasonably possible so we can investigate and, where appropriate, take corrective action. You should provide clear details of the issue, including the date, location, affected items, and the nature of the concern. Failure to report a problem promptly may make it harder to assess the matter fairly.

If any clause in these terms is found to be invalid or unenforceable, the remaining clauses will continue in full force. No waiver of any right will be effective unless agreed in writing. We may assign or subcontract parts of the service where appropriate, provided this does not materially affect the standard of care owed to you. These terms may be updated from time to time, but the version applicable to your booking will be the version in force when the booking was confirmed.

Governing law

These Terms and Conditions and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise.